Questions and Answers

 

QUESTIONS
1. How can I open an account?
2. Do you charge any commission for opening an account?
3. I don’t have a passport. Can I open an account, having provided any other documents?
4. How can I transfer money?
5. Apart from US dollars, can I have an account in other currencies?
6. Can I withdraw the money any time I want?
7. Do you open accounts for customers only from certain countries?
8. What is the minimum sum for opening an account?
9. What leverage is provided by FX direct S.A.?
10. I sent the money but it wasn’t credited to the account. What’s the reason?
11. I can not install Stop-Loss (Take-Profit). Error message appears. What does it mean?
12. What is SWAP and how is it calculated?
13. I want to withdraw the money. How can I do it?

ANSWERS

1. How can I open an account?

1. Please read carefully the service agreement and terms of trading.
2. Please fill carefully the form of registration.
3. Please, send your personal documents (the clear copy with your picture on the main page of your passport, driver’s license or other identity document and a clear copy of any utility bill, for example gas, electric, telephone bill etc. for showing your name and address ) on our e-mail: backoffice@fxd24.com or fax: 44(0)2071826766.
4. Within 30 days from the date of opening the account you will need to transfer the money to the trading account.

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2. Do you charge any commission for opening an account?

No, FXdirect S.A. does not charge any commission for opening an account.

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3. I don’t have a passport. Can I open an account, having provided any other documents?

You can provide any other formal documents with your photograph and a signature.

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4. How can I transfer money?

You can transfer the money to your trading account with the help of both a bank transfer and of an electronic payment system. Electronic payment systems such as Webmoney, E-Gold, e-Bullion®, Liberty Reserve give the user an opportunity to transfer money with the help of credit cards. Follow the instructions of the "Deposit Funds" section of the site.

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5. Apart from US dollars, can I have an account in other currencies?

Yes, you can choose the currency of USD, EUR, CHF for your trading account

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6. Can I withdraw the money any time I want?

Yes. To do it, you need to fax us a completed form for money withdrawal, which you can download from the "Withdrawal Funds" section of the site.
After we receive the form, we will transfer the money to your account.

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7. Do you open accounts for customers only from certain countries?

Customers from any part of the world can open trading accounts in FX direct S.A.

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8. What is the minimum sum for opening an account?

The minimum sum to open a trading account is 10 USD.

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9. What leverage is provided by FX direct S.A.?

For an account of up to USD 2,000 we provide 1:400 leverage. For an account of up to USD 20,000 we provide 1:200 leverage. For an account of up to USD 100,000 we provide 1:100 leverage. To get more information about the leverage, please visit the "Trading conditions" section of the site.

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10. I sent the money but it wasn’t credited to the account. What’s the reason?

The speed of clearing settlements depends on the bank which transfers the money or on the method of money transfer. If it is an international money transfer, the time of transfer does not usually exceed 3-7 working days or 1-3 working days for electronic money transfer methods.

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11. I can not install Stop-Loss (Take-Profit). Error message appears. What does it mean?

There can be several reasons for this. You try to set Stop-Loss or Take-Profit very close to the current price.

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12. What is SWAP and how is it calculated?

If you open a position and leave it open for the next 24 hours, your position will stay on the market at the original price. But in this case the so-called SWAP is calculated. The position has a special graph where the accumulated SWAP is summed up. SWAP is the fee for using credits for the money for which the position is opened. SWAP is calculated on the basis of the difference in the discount rates of those countries, whose currencies are given in the name of the currency pair. SWAP can be both positive and negative and it depends on the purpose of opening an order (for purchase or sale).
You can see the table of SWAP-points in the "Trading conditions" section of the site.

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13. I want to withdraw the money. How can I do it?

You need to close all transactions. After that you need to notify us about the money withdrawal in accordance with the instructions in the "Withdrawal Funds" section of the site.

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Doing transactions with the use of leverage can have a considerable effect on the status of the trading account, both in your favour, as well as against you. Please remember that any professional trader risks only the money the loss of which will not lead to financial collapse. That allows the trader to make sensible and cool-headed decisions. Make sure that you are fully aware of the degree of risk and you are ready to bear full responsibility for the transactions carried out.

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